Privacy & Cookies Policy
We are committed to protecting and respecting your privacy. This policy, together with our Conditions of Use, sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
Who we are
Our website address is: https://dragonladyuk.com.
Contacting us:
If you have any questions about our Privacy Notice or your information, or to exercise any of your rights as described in this Privacy Notice or under data protection laws, you can contact us:
By post: Lorraine Road, Camberley, Surrey GU15 4EF, United Kingdom
By email: hello@dragonladyuk.com
What information we collect
Information you give us
You may give us information about you by placing orders or filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you:
- register to use our Site;
- place an online order on our Site;
- place an order by telephone, e-mail or in person;
- sign up to receive our newsletter; and
- participate in social media functions on our Site.
Information we collect from you
We may collect, store and use information about your visits to the Site and about your computer, tablet, mobile or other device through which you access the Site. This includes the following information:
- technical information, including the Internet protocol (IP) address, your login information, your, browser type and settings, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location; and
- information about your visits and use of the Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used.
We may also collect information about you from other sources, such as commercially available sources.
What we do with your information
We use your information:
- to carry out any orders you place online on our Site, by telephone, e-mail or in person;
- to provide you with information that you request from us; and
- to allow you to participate in interactive features of our service, when you choose to do so.
Where it is in our legitimate interest to do so, we use your information:
- to administer our Site including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Site to ensure that content is presented in the most effective manner for you and for your computer, mobile device or other item of hardware through which you access the Site;
- as part of our efforts to keep our Site safe and secure;
- to measure or understand the effectiveness of any advertising we serve to you and others, and to deliver relevant advertising to you; and
from time to time, we may also use your information to contact you for market research purposes.
- Where you have given us consent, we shall provide you with information about any new products, services, events, promotions, special offers and other information which we think will be of interest to you. You can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal. You can update your details or change your privacy preferences at any time by contacting us as given in “Contacting us” above.
Disclosure of your information to third parties
We may share your personal information with our business partners, suppliers and sub-contractors to enable us to carry out any contract we enter into with you.
We may also disclose your personal information to third parties where it is in our legitimate interest to do so including for the following reasons:
- if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or
- to enforce or apply our Conditions of Use or to establish, exercise or defend the rights of my business, our customers or others.
Save as set out in this Privacy Notice, we do not sell your personal information or disclose it to any third parties without your consent.
Security of your information
We are committed to ensuring that your information is safe and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
All information you provide to us is stored on secure servers. Our website and payment transactions are encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Comments & Reviews
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
A Cookie is a small item of data that is stored by this site on your computer to remember various choices, such as items placed in your shopping basket. The site cannot function correctly if you disable cookies in your web browser.
Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.
We do not use the information stored in the cookie for any other purpose and do not pass it to any third party.
By continuing to visit the site you are granting consent to the use of cookies in this way. If you do not wish to grant consent please do not continue to use the site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Password reset
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will keep your data for as long as necessary to fulfil the purposes described in this Privacy Notice or for as long as we are required by law.
Your Rights
Access to your information and updating your information
You have the right to access information which we hold about you. If you so request, we shall provide you with a copy of your personal information which we are processing. For any further copies which you may request, we may charge a reasonable fee based on administrative costs.
You also have the right to receive your personal information in a structured and commonly used format so that it can be transferred to another data controller (“data portability”).
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Right to object
Direct marketing
You have the right to object at any time to our processing of your personal information for direct marketing purposes.
Where we process your information based on our legitimate interests
You also have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Your other rights
You also have the following rights under data protection laws to request that we rectify your personal information which is inaccurate or incomplete.
In certain circumstances, you have the right to:
- request the erasure of your personal information erasure (‘right to be forgotten’);
- restrict the processing of your personal information to processing to which you have given your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of others.
We will act upon such requests within 10 working days of the receipt of your request.
Exercising your rights
You can exercise any of your rights as described in this Privacy Notice and under data protection laws by contacting us as given in “Contacting us” above.
Save as described in this Privacy Notice or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.
Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.
Links
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Complaints
You also have the right to complain to the Information Commissioner’s Office (https://ico.org.uk/) about our data processing activities (helpline on 0303 123 1113).
Changes to our Privacy Notice
Any changes we may make to this Privacy Notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Notice.